SkillSurvey Credential OnDemand FAQs

How is Credential OnDemand different than the credentialing system(s) I currently use?

Credential OnDemand® is a fully automated, online web enabled solution that allows applicants, providers, references, and affiliated hospitals to respond immediately online without the need to print, complete and sign by hand, then scan, fax, or mail it back to you. It provides a simple and smooth experience for providers completing credentialing applications and delineation of privileges, and for references and affiliated hospitals providing responses, while aiding MSP’s with automated flag notifications and easy-to-understand representation of the status of each application. Credential OnDemand® works alongside your credentialing system and greatly improves the efficiency of your current process.

How do providers, references, and affiliated hospitals access the Credential OnDemand system?

Credential OnDemand® is an online solution that can be accessed through their web browser of choice, or, for applicants, references and affiliated hospitals from their smartphone, tablet or other mobile device. We also offer flexibility for those hospital affiliates that need to fax or mail the required forms, in addition to providing the option for online retrieval of affiliation verification.

Can we use our existing applications, questionnaires and privilege delineation forms?

Yes. Credential OnDemand® is designed to work alongside your existing system. Credential OnDemand® takes your existing forms and delineation of privileges and creates online, automated versions with your corporate logo.

How fast can I expect to get reference responses?

When you use Credential OnDemand®, you’ll experience reference response times that are much quicker than traditional methods. Most references respond in less than three days and it is not uncommon to see references respond within minutes of requests being made.

How long does this take to get this up and running and what resources are required?

Implementation takes little effort on your part. It typically takes a couple of months to get fully up and running and much of that time is simply spent on our side automating forms to your specifications and working with you for approval. Training on how to use the system typically only takes an hour or two.

How does the implementation process work?

Our team of knowledgeable experts, comprised of medical staff services alumni and experienced project managers, will guide you through the full implementation process.

I already use an online application. Can I purchase the peer referencing, affiliation verification, and privileging modules without the application?

Yes. SkillSurvey Credential OnDemand® has a modular design so you are able to choose whether to deploy some or all of the modules based on your organization’s individual needs.

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