During the ASPR Annual Conference on May 3, 2017, SkillSurvey joined Scott Lindblom, Vice President of Talent Acquisition at U.S. Anesthesia Partners, for the conference presentation, “Lean Recruiting: How to Quickly and Confidently Recruit the Best.” The presentation highlighted Lindblom’s experience successfully applying lean principles for process improvement and leveraging technology to eliminate his team’s biggest headache—checking peer references.

Just over a year ago, Scott Lindblom was faced with a mandate from the Medical Director of his facility: all pre-employment screening and pre-employment credentialing must be completed before an employment agreement is sent to any candidate. This meant that a 20-step pre-employment credentialing process would need to be done quickly and efficiently to ensure employment agreements could be sent in a timely manner.

The main goal for Lindblom and his team was to conduct as thorough of a screening process as possible on every candidate to ensure they are quality providers who meet or exceed medical staff credentialing standards. The team’s hope was to ensure there would be no surprises once a candidate signed an employment agreement and started the medical staff credentialing process.

The team’s biggest hurdle in the pre-employment credentialing process was reaching references. Reference requests were sent using email or fax, follow-up was conducted manually, and they experienced a median response time of 10 days, sometimes up to 21 days. The slow process caused hiring delays and lost revenue, not to mention major frustration among recruiters, candidates, references, and the other departments involved.

Lindblom recognized that process improvement was necessary so he got to work evaluating technology solutions that might help eliminate their referencing woes and improve efficiency. After exploring a number of different options for a solution, Lindblom made the decision to implement SkillSurvey Credential OnDemand.

Lindblom chose the SkillSurvey Credential OnDemand Peer Referencing module because it was cloud-based and user-friendly for both his team and references. Among the features he liked best were the customizable forms and automated follow-up for unresponsive references which allowed his team to get the quality feedback they needed in a timely manner without having to track anyone down.

The results? Reference response time was reduced to a median of 3 days and the feedback received was more complete and legible enabling the team to conduct higher-quality follow-up calls. Even better yet, the staff is happier and time-to-fill was reduced which ultimately impacts bottom line results.

Interested in trying it out? Sign up to be a ‘mock’ peer reference using our peer referencing module to see how it works. Keep in mind that the peer reference questionnaire is a sample form. When clients implement SkillSurvey Credential OnDemand all forms can be customized to fit an organization’s individual needs.

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