HealthSouth

 

 

Hiring strong performers to deliver improved patient outcomes

 

 

 

 

The Goal

HealthSouth is our kind of hero. Their rehabilitation professionals make a real difference in the quality of peoples’ lives. It takes a special kind of person to deliver patient outcomes that are among the best in the industry.

The Challenge

HealthSouth already has more than 24,000 employees in over 100 hospitals in the US and Puerto Rico; and they’re in a growth mode. As you can imagine, their hiring never stops. Finding strong performers who will stay longer leads to patients continuously receiving a high quality of care.

“The information on the Pre-Hire 360 report is directly related to better retention and stronger performance of new hires.”

 

William Poynter

Director of Talent Acquisition, HealthSouth

How We Helped

With so many recruiters managing so many candidates, it was hard to make sure everyone consistently followed the same processes. HealthSouth was looking into applicant tracking systems (ATS) at the same time it was evaluating Pre-Hire 360. But complex applicant tracking systems can take a long time to implement. So HealthSouth decided to move quickly and strategically, going live first with Pre-Hire 360, which includes ratings of job competence from those who have worked with the job candidate in the past. The results were quick and eye-opening. HealthSouth recruiters reduced their time spent on reference checking by 92 percent, saving 422 work weeks.

Even more impressive: HealthSouth’s rock star recruiters are finding the best people to deliver top-notch quality care long term.

A validity study shows that Pre-Hire 360 has helped HealthSouth predict and reduce turnover by as much as 17.1 percent over two years.

Not surprisingly, the biggest proponents for Pre-Hire 360 are the hiring managers.

“Their satisfaction is through the roof. Recruiters are sending hiring managers higher quality candidates and taking up less of their time,” said William Poynter, Director of Talent Acquisition at HealthSouth.

After their strong win with Pre-Hire 360, HealthSouth selected and integrated an ATS with the solution. Now it’s easy for all recruiters and hiring managers to follow the same best-practice hiring processes.

“We do the reference check right after the phone screen and before the in-person interviews. The process flows through our ATS really well, and the reports are instantly available for hiring managers.”

 

William Poynter

Director of Talent Acquisition, HealthSouth

Validity Study

We’ve been measuring Pre-Hire 360’s impact at HealthSouth. A validity study that looked at their hiring data from 2013 to 2014 shows the solution’s power to predict three critical business outcomes:

Z

LOWER INVOLUNTARY TERMINATION

Fired for cause decreased by 17.1%

Z

STRONGER PERFORMANCE APPRAISALS

Employees who received high performance appraisals from their managers were the same individuals who received high ratings from references on their Pre-Hire 360 survey

Z

LOWER VOLUNTARY TERMINATION

Decreased by 9.7%

The Results

The bottom line: higher ratings on the Pre-Hire 360, along with a higher percentage of references responding, are statistically predictive of job candidates who, once hired,  will   have better retention and better performance. Pre-Hire 360 also is making the reference process more efficient for HealthSouth.

LESS THAN 1 DAY

References responding
in less than one day

422 WORK WEEKS SAVED

An impressive 422 work
weeks saved in recruiting

80% RESPONSE RATE

Achieved a reference response
rate of 80%

92% LESS TIME SPENT CHECKING REFERENCES

92% reduction in time spent
on reference checking

REPORT READY IN 2 DAYS

Candidate report is ready
in approximately 2 days

OVER 4 REFERENCES

On average, 4 or more references
responding per candidate (minimum
of 2 are former managers)

About HealthSouth

As one of the nation’s largest healthcare providers specializing in rehabilitation, HealthSouth’s priority is to deliver high quality patient care. Its team of experts has extensive experience in today’s most advanced therapeutic methods and technologies. HealthSouth leads the way, consistently outperforming peers with a unique, intensive approach to rehabilitation, returning patients to full strength in less than average time. HealthSouth continually strives for excellence in all that it does, partnering with every patient to find a treatment plan that works for them.

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Golden Living

 

Using data and analytics to hire smarter

 

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