HCAHPS and HR: Partnering for Change

Achieving outstanding patient satisfaction scores starts with hiring better candidates

It’s no secret – patient satisfaction is a top priority for hospitals nationwide. And not only is it measurable, but policy makers have begun to tie this metric to government funding.

HCAHPS and HR eBookCheck out our eBook, HCAHPS and HR: Partnering for Change, where we break down the financial drivers that relate to HCAHPS scores, how these scores are calculated, and the critical role HR professionals play to positively influence patient satisfaction for their organizations.

In this eBook, you will learn:

  • How Medicare and Medicaid programs, like Hospital Value-Based Purchasing, are directly impacted by HCAHPS scores
  • What patient perspectives the HCAHPS survey captures and reports in order to determine a hospital’s score
  • How HR can help their organizations hire clinicians, nurses, and others who are able to deliver great customer service along with superior patient care