Raising Quality, Improving Productivity: Recruiting Firm Utilizes

Company: Ensynch (www.ensynch.com) is a technical recruiting solutions firm serving Fortune 1000 firms and regional firms in the Phoenix area. Like most successful firms in the recruiting and staffing industry, Ensynch knows that their growth revolves around three primary business drivers:

Challenge: For Ensynch, retaining its competitive edge means looking for new ways to improve existing processes to help them meet these goals. Reference checking, a chronic dilemma for most companies, was ready for an improvement.

Before SkillSurvey Before SkillSurvey, Ensynch recruiters, like most recruiters, did their best to reference check all finalist candidates via phone prior to submitting them to clients. The goal was to confirm that the candidate was truly qualified for the job and that they would not be problematic at the client's workplace. Like most companies, despite their good intentions, their reference checking results were often less than desired. The typical phone-based reference check experience included:

This process was not helping Ensynch meet its business goals. Phone-based reference checking didn't help identify top talent or avoid bad hires, was time consuming, and was costing the company money because recruiters were on the phone chasing unresponsive references when they could have been sourcing and filling requisitions.

The Impact of SkillSurvey
"The SkillSurvey ROI% for us is time savings and productivity," says Luis Garcia, VP of Staffing Solutions at Ensynch. "Phoning references and waiting for call backs was extremely unproductive. It delayed candidate submissions to clients and prevented our recruiters from doing what they do best. SkillSurvey helps us fill jobs faster and recruit more candidates. The information provided is better than we got via phone due the confidentiality of SkillSurvey and enables us to be sure we are delivering the best candidates to our clients."

Results: Before and After