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After business school, Jennifer Raines-Loring held a number of operational business and commerce roles. A bad experience with an established Human Resources team led her to change over to a career in HR with a different focus beyond legal compliance and risk management. She is dedicated to leadership, coaching, performance management, culture, and team building. to people development. In this Q&A, Jennifer discusses the top steps in her hiring process that help Springboard Retail find employees who will thrive. Because the company values proactive and self-directed employees, the SkillSurvey reference checking process is part of that in that candidates must input and follow-up with their references.