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SkillSurvey Credential OnDemand FAQs

How is Credential OnDemand different than the credentialing system(s) I currently use?

Credential OnDemand® is uniquely designed to help solve many of the most painful and delay-inducing steps in the credentialing process. While credentialing databases provide a data repository for provider information, the Credential OnDemand solution provides a system of engagement that compliments your database to provide improved experiences for applicants, references, and specialists that leads to improved response times and decreased time to credential. Our solution is a fully automated, online web enabled engagement solution that allows those involved in the peer referencing process to respond immediately online without the need to print, complete and sign by hand, then scan, fax, or mail peer references back to you. Our solution provides a simple and smooth experience for references, and streamlines the work that used to be manually completed by MSP’s with automated reminders and flag notifications, as well as, an easy-to-understand representation of the status of each response. In addition to providing digital peer referencing, we can also support your facility with hospital affiliations, DOPs, applications and managing the entire credentialing approval and review process. Credential OnDemand® works alongside your credentialing database and greatly improves the efficiency of your current process.

How do peer references access the Credential OnDemand system?

Credential OnDemand®‘s digital peer reference solution can be accessed through a peer reference’s web browser of choice using a smartphone, tablet, laptop or other mobile device. The initial request is sent to the peer references from Credential OnDemand via either email only or a combination of text messaging (SMS) and email and launched by the reference via a simple URL. We also offer flexibility for those hospital affiliates that need to fax or mail the required forms, in addition to providing the option for online retrieval of affiliation verification.

Can we use our existing questionnaires and privilege delineation forms?
Yes. Credential OnDemand® is designed to work alongside your existing system. Credential OnDemand® takes your existing forms and delineation of privileges and creates online, automated versions with your corporate logo. You have the opportunity with Credential OnDemand to enhance your form with automated tools such as electronic signing capability through embedded DocuSign as well as the ability to build logic in your forms such as marking fields required and creating red flag alerts based on responses provided.
How fast can I expect to get peer reference responses?
When you use Credential OnDemand®, you’ll experience peer reference response times that are much quicker than traditional methods. Most references respond in less than three days and it is not uncommon to see references respond within minutes of requests being made.
How long does this take to get this up and running and what resources are required?
Credential OnDemand was designed intentionally to minimize any effort required by you to get up and running. The process begins with an introductory call with a SkillSurvey implementation specialist. We will ask you for a few basic pieces of information and be sure that we understand all of the dynamics of your forms while making best practice suggestions that we’ve seen work for other facilities. From there, we simply ask that you review and approve the final set of forms and provide us some basic information to assist with your configuration. Next, we are ready to get your end users trained and immediately started using Credential OnDemand. The whole process typically takes four to six weeks with only a few hours of your time needed for training and setup. Training on how to use the system typically only takes an hour or two.
How does the implementation process work?
Our team of knowledgeable experts, comprised of medical staff services alumni and experienced project managers, will guide you through the full implementation process.
Can I purchase the peer referencing alone?
Yes. SkillSurvey Credential OnDemand® has a modular design so you are able to choose whether to deploy some or all of the modules based on your organization’s individual needs. The full set of modules are Peer Referencing, Online Privileging, Affiliation Verification, Application and Committee Review.
Which browsers are supported?
SkillSurvey Credential OnDemand® supports Microsoft® Internet Explorer® version 11, and Apple® Safari® version 11.x on macOS. The most recent stable/supported versions of Microsoft Edge, Mozilla® Firefox®, and Google ChromeTM are also supported.

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