Retail & Hospitality

Reducing turnover in retail, restaurants and hospitality

In retail, restaurants and hospitality, the people you hire are your brand. They serve your customers and are the human face of your business. They are the single-most important determinant of your success.

That’s why it’s crucial that you get your hiring decisions right – so that your people represent you well and your customers come back.


The search for great service

Turnover plagues retail, restaurants and hospitality. The very people who carry your brand to your customers are getting harder and harder to find and keep.

To reverse this trend, our clients use SkillSurvey ReferenceTM, an online system, to better understand their candidates’ past job performance through the ratings and viewpoints of others.

When the ratings and data are analyzed by our clients, they’re better able to make the best hiring decisions for their brand. Utilizing job-specific surveys, our clients receive feedback on the exact behaviors and skill sets they’re looking for – the critical skills that matter most – from as many as five references and in less than two working days. In the end, they’re able to find the people that suit their brand best, thus reducing turnover by as much as 35%.

Learn more about our online reference checking solution.

Featured Resources

Check out some of our great client success stories and other best practice guides.