Today, it’s a consumer-driven marketplace in healthcare and that means being patient centric is critical for every new hire. This shift to value-based care places a big emphasis on soft skills when hiring. But what are the soft skills that healthcare needs? SkillSurvey has conducted numerous studies on healthcare hiring and on soft skills including HR and HCAHPS and Inoculating Against the RN Shortage. In this article the authors detail the top five soft skills needed in healthcare and they also provide tips for assessing them as part of the hiring process.