Credentialing Staff: 7
Peer referencing that’s infinitely better
“The peer referencing tool has improved both compliance ratings and customer satisfaction levels by 80% and enhanced the credentialing team’s overall efficiency. Before the Cactus-SkillSurvey solution, peer referencing was the most manually demanding and slowest aspect of the credentialing process.”
The Cactus-SkillSurvey solution that made these efficiencies possible also cost Baystate 70% less than hiring an additional full-time staff member. This strategy had been considered to eliminate the extra work and hours the salaried credentialing team logged to keep Baystate doctors’ files current.
“Cactus and SkillSurvey make it incredibly quick and convenient to complete them anytime and anywhere.”
“It was a real waste of time and an absolute nightmare because we had to physically touch every doctor’s file and follow up so many times – we now invest five to 10 minutes per file instead of up to 120 minutes,” says Prats. “I’m so glad symplr and SkillSurvey listened when I suggested that together they could provide the solution that would benefit Baystate and so many other credentialing departments.”
- Digitized Baystate Health’s three standard peer reference evaluation forms
- Initiates peer reference outreach for providers
- Sends requested privileges, authorization for information and evaluation forms to references
- Receives peer reference outreach status updates
- Automatically cascades completed peer reference data into the Cactus platform
“The SkillSurvey digital peer referencing solution that’s integrated with the Cactus Provider Management Platform from symplr really is priceless. It is awesome and the credentialing team absolutely loves what it does for us every single day.”
Want to learn more?
Request a personalized demo and see how you can speed peer referencing even more with this integration.