The healthcare industry has the largest job market in the United States, employing nearly 16 million Americans and counting. With the national unemployment rate hovering at or below 4% and at 2.5% for health care and social assistance workers, and a job market expected to grow 19% by 2024, healthcare organizations are hiring in a big way. Recruiters, however, are finding there’s a shortage of quality candidates with required skills.

Hiring in healthcare is unique because candidate’s need both technical skills and social, or soft, skills to be successful and every employee impacts the patient experience – from the janitorial staff to the nursing staff.

In a patient-centric industry, patient satisfaction impacts a facility’s reputation among consumers. Specifically, for hospitals and health systems, patient satisfaction is even more critical because it impacts HCAHPS scores which are directly tied to funding.

This means, that every person hired must have the hard skills (“what you know”) required to perform their necessary job function and the required soft skills (“how you act”) to provide a superior patient experience and work well with colleagues. The top soft skills healthcare candidates need to be successful are:

Top soft skills required for healthcare:

Across industry, there is a growing need to hire staff with the right soft skills. According to a CareerBuilder report, 77% of employers believe soft skills are important and 20% believe they’re even more important than hard skills.

Hiring managers are looking for more than a candidate’s technical skills. They want to know a candidate’s personal qualities, habits, and attitudes prior to making a hiring decision. Unfortunately, soft skills are traditionally hard to measure.

We have a few tips for measuring your candidates’ soft skills in our on-demand webinar, Healthcare Hiring: The Hard Truth About Soft Skills. During this webinar, you’ll learn even more about soft skills in healthcare, including:

  • A step-by-step process to build soft skills into your hiring process
  • How soft skills predict job success and impact turnover
  • The top soft skills you should look for in all candidates
  • The soft skills gap and how skillsets differ across generations
  • How to hire for the skillsets that most impact HCAHPS to improve patient satisfaction scores

For more information on how 800+ healthcare organizations are leveraging SkillSurvey to measure their candidates’ soft skills, predict job success, reduce turnover and boost HCAHPS scores, schedule time to speak with one of our representatives today.

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