The SkillSurvey System
SkillSurvey provides a web-based service that enables people who have worked with an individual to provide confidential feedback on the individual’s competencies for a specific job. Additionally, SkillSurvey provides services related to physician credentialing for healthcare providers.
Organizations and individuals (Subscribers) use the service to send emails or text messages to the job candidate and the candidate’s references. The reference email or text contains a link to a web-based survey, which the reference then completes and submits electronically.
Candidate reports are either generated automatically or monitored and finalized by customer personnel (such as HR staff, recruiters, hiring managers, etc.).
General Security Policy
Your privacy is our top concern. We work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy:
- We will only receive the minimum personal information required to successfully complete the SkillSurvey reference checking process for our Subscribers
- We will never rent or sell the personally identifiable information of any user of our system (e.g. recruiter, candidate, reference, etc.) to third parties for marketing purposes
- Any sensitive information that you provide will be secured with industry standard protocols and technology
SkillSurvey does not collect personally identifying information from visitors to this site unless specifically provided by our customers, their employees or representatives, their job or credentialing candidates, or the candidate’s references. Personally identifiable information includes name, email address, mobile telephone number, and other data elements requested by our customers or required to perform the SkillSurvey services.
For Candidate Reference Services
We receive personally identifiable information about you and your references in order to perform the SkillSurvey reference checking process for our customers.
SkillSurvey may receive background/demographic information, on a voluntary or optional basis, from job candidates. This information will not be associated with the candidate’s name, email address, or any other personally identifying information. This information will not be shared with a prospective employer. It will be used by SkillSurvey solely to monitor compliance with federal statutes and for other research purposes.
For Physician Credentialing Services
We receive personally identifiable information from physicians on behalf of certain healthcare providers for the provider’s use in the credentialing process. The information includes name, contact information, education, work and training history, references as well as other information customarily collected as part of a physician credentialing process.
For All Visitors
SkillSurvey collects IP addresses for system administration and record keeping. Your IP address is automatically assigned to your computer when you use the World Wide Web. Our servers record incoming IP addresses. The IP addresses are analyzed only for the purposes of fraud detection and service performance. (Think of an IP address like your zip code; it tells us in general terms where you’re from.)
The SkillSurvey application uses “cookies” – files written to the visitor’s computer that are used by some sites for record-keeping or to remember certain information about visitors during their visit only. These cookies are removed after each session.
SkillSurvey uses Google Analytics web analytics service offered by Google to track and report website traffic. Google Analytics may leave cookies after each session.
- Provide customer support in successfully completing the SkillSurvey reference checking process
- Perform statistical analyses of user behavior and characteristics
- Measure traffic and traffic trends at this site
- Support and provide the products and services provided by SkillSurvey
- Monitor compliance with applicable laws
We may provide non-identifying aggregated data about the usage of our service to third-parties for such purposes as we deem, in our sole discretion, to be appropriate. We may segment our users by role (i.e. product managers, vice presidents), industry, geographic location, company. If you would like to be excluded from the aggregated research, please email customer service. We may also associate non-identifying information, such as IP address, with identifying information for purposes of fraud detection.
For physicians participating in a credentialing process with a healthcare provider, we will disclose information as requested by the provider, such as to peer references.
It is possible that we may need to disclose personal information when required by law. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.
We reserve the right to transfer information (including personally identifiable information) to a third party in the event of a sale, merger, or transfer of all or substantially all of the assets of SkillSurvey, or in the unlikely event of a bankruptcy, liquidation or receivership of our business. We will provide notice of any such change in ownership of personal information.
Communications & Opt-Out
As described above, subscribers may use the service to communicate with job candidates and the candidate’s references through email and text message. Where applicable, candidates are required to represent and warrant that they agree to receive emails and text messages through SkillSurvey and that the references they designate also have consented to receive communications in that manner sent by or on behalf of the candidate. In particular, where candidates select text as their preferred method of contact for the candidate’s references and enter their mobile number(s), the candidate represents and warrants that each such reference has expressly consented to receive the texts from the candidate through SkillSurvey at the number provided for the purpose of job reference feedback. Note that SkillSurvey may partner with third parties to deliver and manage these communications. The candidate and references can opt-out of these communications at any time, although doing so may impact the ability to use and benefit from SkillSurvey. Recipients of emails through SkillSurvey can opt out by clicking the opt-out link at the footer of SkillSurvey emails. Recipients of text messages can also opt-out at any time by responding S or STOP or sending S or STOP to the SkillSurvey shortcode.
Special attention is appropriately given to website security and the overall security of all data storage, processing, and transmission systems. This website, and its use as a data conduit, is protected by:
- Firewalls with stateful packet inspection
- Use of Secure Socket Layer (SSL) to protect data in motion
- Use of encryption to protect data at rest
- Regular vulnerability scanning to identify new threats
- 24x7 monitoring and intrusion detection
Further Information and Corporate Address
If you have any questions about the privacy statement and other policies outlined above, the practices of this site, or any other aspect of SkillSurvey, Inc., please contact:
1235 Westlakes Drive
Berwyn, PA 19312
The foregoing policies are effective as of January 25, 2018. SkillSurvey reserves the right to change this policy at any time. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.