Black Friday Hiring: SkillSurvey Reveals Top Areas for Improvement for Customer Service and Sales Reps

As retailers ramp up seasonal hiring and look toward the holiday season as the proving ground for their business performance, they should consider that many customer service/sales candidates may not have the skills or training to engage with customers and recommend new products.

New research from SkillSurvey shows that a significant number of customer service and sales job candidates could improve their ability to engage with customers and recommend other products or solutions.

Why are these skills important? A study by a major home improvement retailer found that high employee engagement drove four percent higher average ticket per store, and the difference between the highest and lowest engaged stores was more than $1 million in sales per year.

Read SkillSurvey’s latest research:
Press release

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